Terms and Conditions

Terms and Conditions

These Terms and Conditions govern all purchases made through the Cooling Point website at coolingpointindustries.com. By placing an order, you confirm that you have read, understood, and agreed to these terms in full. Please read them carefully before proceeding with any transaction.

Seller Identification

The seller of all products offered on this website is Cooling Point Industries, Incorporated, a corporation duly registered with the Securities and Exchange Commission of the Philippines under SEC Registration No. 202509022087407. Our registered address is 4 Mayflower Extension, Del Nacia Ville 3, Barangay Talipapa, Quezon City, Metro Manila 1116, Philippines. For all inquiries, you may reach our customer service team by email at info@coolingpointindustries.com or through the contact form on our website. Customer service is available Monday to Saturday, 9:00 AM to 6:00 PM.

Ordering Process and Contract Formation

Browsing this website does not constitute a binding agreement. A contract of sale is formed only once you receive an order confirmation from us following the successful placement of your order. All orders are subject to product availability. Should an item become unavailable after your order is confirmed, we will notify you promptly and arrange a full refund.

Prices, VAT, and Fees

All prices are displayed in Philippine Pesos (PHP) and are inclusive of the applicable 12% Value-Added Tax (VAT). There are no hidden fees, and no additional charges will be collected upon delivery. The price you see at checkout is the final price you pay.

Payment

We accept payment by credit and debit card (Visa and Mastercard) through a secure, 3-D Secure-enabled payment page. Cooling Point Industries, Incorporated does not store your card details at any point during or after the transaction.

Delivery

We offer free delivery to any address nationwide across the Philippines. Orders are delivered within 2 to 3 business days following order confirmation. Delivery timelines may be affected by circumstances beyond our control, such as natural calamities or force majeure events.

Returns and Refunds

You may return any item within 60 days from the date of delivery, for any reason, including a simple change of mind. To initiate a return, please contact us via email or the contact form. We will arrange pickup of the item at no cost to you. Once we receive the returned product, your refund will be processed to your original payment method within 5 business days.

Warranty

All air conditioners sold through this website are covered by the manufacturer's official warranty. In addition, your rights under the implied warranty provisions of Republic Act No. 7394 (Consumer Act of the Philippines) apply in full. Defective items are entitled to free repair, replacement, or refund, as appropriate under the applicable warranty and law.

Limitation of Liability

Our liability to you shall not exceed the total amount paid for the product in question. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use any product, except where Philippine law provides otherwise.

Complaints and Dispute Resolution

If you have a concern, please contact us first. We are committed to resolving all issues promptly. Should your concern remain unresolved, you may refer the matter to the DTI E-Commerce Bureau or the DTI Fair Trade Enforcement Bureau.

Governing Law and Electronic Contracts

These Terms and Conditions are governed exclusively by the laws of the Republic of the Philippines. All transactions conducted through this website constitute valid and enforceable electronic contracts under Republic Act No. 8792 (Electronic Commerce Act) and Republic Act No. 11967 (Internet Transactions Act).