Shipping & Delivery

At Cooling Point, we want your new air conditioner to reach you as quickly and safely as possible — without any surprise costs along the way. Every order placed through coolingpointindustries.com qualifies for free delivery to any address in the Philippines, covering all provinces and cities across Luzon, Visayas, and Mindanao.

Delivery Coverage and Timeframe

We ship nationwide. Whether your address is in Metro Manila, a provincial city in the Visayas, or a municipality in Mindanao, your order will be delivered at no extra charge. There are no freight surcharges, remote-area fees, or handling charges collected at the point of delivery — the price you see at checkout is the price you pay.

Once your order is confirmed, expect delivery within 2 to 3 business days. Business days are Monday through Saturday, excluding public holidays. You will receive an order confirmation by email as soon as your payment is processed, and a separate shipping notification with tracking details once your unit has been dispatched.

Order Processing and Confirmation

Orders are processed during our customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM. Orders placed outside these hours, or on public holidays, are processed on the next applicable business day. Please ensure that the email address and delivery details you provide are accurate, as your tracking information and updates will be sent to the email address on file.

Tracking Your Order

After dispatch, you will receive an email containing your tracking reference. Use this reference to monitor the status of your shipment. If you have not received a tracking email within one business day of your order confirmation, please contact us at info@coolingpointindustries.com or through the contact form on our website.

Delivery of Air Conditioners

Air conditioners are large appliances and will be delivered to your door or ground floor. Our logistics partners are instructed to handle units with care throughout transit. If you require professional installation of your unit, installation can be arranged on request; a quoted price will be provided to you before any booking is confirmed, so you remain in full control of what you agree to.

What to Check Upon Delivery

Before signing any delivery receipt, please inspect the outer packaging carefully. Check specifically for:

Visible dents, tears, or crushing on the box or carton
Signs of moisture damage or staining
Any indication that the packaging has been opened or resealed

If you notice damage, do not refuse delivery outright. Instead, note the damage clearly on the delivery receipt and photograph both the packaging and the unit before unpacking further. Contact us immediately at info@coolingpointindustries.com with your order number and photos so we can assess and resolve the matter promptly.

Failed Delivery Attempts

If no one is available to receive the delivery, our logistics partner will attempt re-delivery or leave instructions for collection, depending on the courier assigned to your area. To avoid delays, ensure that a responsible adult is available at the delivery address during the expected delivery window. Should you need to update your delivery details after placing your order, contact us as early as possible through the contact form or by email.

Questions About Your Delivery

Our team is ready to assist you with any shipping or delivery concern. Reach us at info@coolingpointindustries.com or via the contact form on this website, Monday to Saturday, 9:00 AM – 6:00 PM.

Shipping & Delivery