Payment Methods
Payment Methods
At Cooling Point, we keep the checkout experience straightforward and secure. Every transaction on coolingpointindustries.com is processed in Philippine Pesos (PHP), and the price you see at checkout is the price you pay — VAT at 12% is already included, with no hidden fees or additional charges due upon delivery.
Accepted Payment Cards
We currently accept the two most widely used card networks in the Philippines:
- Visa — credit and debit cards
- Mastercard — credit and debit cards
Prepaid cards issued under either of these networks are likewise accepted, provided the card carries sufficient available balance to cover your order total.
Secure Payment Page and 3-D Secure Authentication
All payments are completed on a dedicated, encrypted payment page. To give you an additional layer of protection, every transaction is processed through 3-D Secure (3DS) authentication. This means your card issuer will verify your identity — typically via a one-time password sent to your registered mobile number or email — before the payment is finalised. This step significantly reduces the risk of unauthorised use of your card.
Cooling Point Industries, Incorporated does not store your card details. Your card number, expiry date, and CVV are entered directly on the secure payment page and are never retained by us at any point.
When Your Card Is Charged
Your card is charged at the moment you complete the 3-D Secure verification step and your order is confirmed. You will receive an order confirmation by email shortly after. Should any issue arise with processing, your card will not be debited.
Official Receipt
A VAT official receipt will be issued electronically and sent to the email address you provide at checkout. Please retain this document for your records. If you do not receive your official receipt within 24 hours of your order confirmation, contact us at info@coolingpointindustries.com or through the contact form on our website.
Failed or Declined Payments
If your payment is declined, no amount will be deducted from your account. Common reasons for a declined transaction include insufficient funds, card limits set by your issuing bank, or a failed 3-D Secure verification. We recommend contacting your card issuer directly to clarify any restriction on your account, then placing your order again. For further assistance, our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM, via email at info@coolingpointindustries.com or through our contact form.
No Cash on Delivery
At this time, Cooling Point does not offer a cash-on-delivery option. Payment must be completed in full through the secure card payment page before your order is processed and dispatched.
Questions About Your Payment
For any payment-related concern, you may reach us at info@coolingpointindustries.com or by submitting an inquiry through our website's contact form. We respond to all queries within our customer service hours.